Registration

A completed registration form is required for each session you plan to attend.

All registrations are processed on a first come, first serve basis. Please register as early as possible. Registration for classes is accepted by e-mail, fax and telephone.

E-Mail and Fax - Use the registration form provided on this web site up until the day of the training (linked from the schedule page). When e-mailed, this is not a secure form, thus please do not provide credit card information. We will call you for that information.

Telephone - You can also call us direct with your registration.

Incomplete registration forms will be declined.

Payment Terms

Payment for electronic training is due at the commencement of the training. A major credit card is required to hold a reservation and will be processed 24 hours prior to the session. Visa or Mastercard are preferred.

If for any reason, your credit card is not approved, MMS will attempt to contact the participant prior to the session.

Please indicate on the registration form if you plan to use a prepaid credit for the session.

Cancellation

Cancellations must be made via a two way communication exchange, thus it is better to phone in your cancellations. If you e-mail or fax us, it is not considered canceled until we respond to you.

Cancellation made 24 hours prior to the course is fully refundable (i.e., credit card transaction will not be processed). Cancellation in less than 24 hours will be subject to a 25% processing fee.

Interruption Due To Technical Issues

Our training center has been equipment with redundant services (i.e., backup computer, dial-up access, etc.) to eliminate down time due to technical issues, however... we know the unexpected will happen at some point in time. Should one of our sessions be canceled due to technical problems on our end, you will be credited for the session.

MMS is not responsible for technical issues outside of our training center, however we will work with you to resolve technical issues. Sessions may not be interrupted due to technical problems on any given connection. We reserve the right to terminate any problem connection. Resolution in such case may occur after the specific session.

Professional Conduct

On-line participants are expected to participate in a professional manner and follow rules of etiquette for electronic meetings. We reserve the right to mute your connection and/or terminate your connection (e.g., expel from the meeting) if the host feels you are an interruption. In the real world, this would equate going to the principle's office.

Quality Statement

It is our goal to develop training programs that work for you, our customer. We realize that to meet (or exceed) your expectations, we need to pay attention to many details. We have adopted a continuous improvement program and use it to continually evolve our processes and programs.

If at any time you feel a session, or any part our program does not meet your expectations, we encourage you to report it to us immediately. We will work with you to remedy the situation, not excluding a full refund.